Terms and Conditions

Full Auto Mobile Detailing LLC Terms and Conditions:  Full Auto Mobile Detailing LLC seeks to provide the best complete mobile detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.  By scheduling any service with Full Auto Mobile Detailing you hereby agree to all terms listed on said agreement. If we are providing a mobile service, we expect to have the following:  

1. An ample amount of space to perform our service, permission to be on-premises if you are not the owner, and a safe location as well as safe conditions to service your vehicle. To avoid contaminating other vehicles with product overspray, your vehicle, boat, camper should not be parked near other vehicles or close to buildings. All campers and boats need to be positioned on level ground with enough room to access with a ladder safely. 

 2. If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, there will be a $25 rescheduling fee.
 

3. If the service is provided at your home, please make sure to have all vehicles that will be leaving, parked in a manner that doesn’t require us to have to break down our setup to allow them to move.


 4. If you have scheduled an appointment at our location, please understand that it is not a commercial area detail shop but our garage at our home that we have equipped to detail vehicles. We do not have a waiting room so customers must arrange to drop the vehicle off.  Please give us ample notice via phone call or text to set up a time to drop the vehicle off if not already prearranged. 
 

5. We require payment to be made in full on the day of the scheduled service.  If the customer is not present, they can leave payment in cash or check, or we will send an invoice via email that must be paid in full the same day for known return customers. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.  

6. All major CREDIT and DEBIT cards are accepted in person or via invoice. All card purchases are subject to a 3.0% merchant fee which will be noted on the invoice and explained to the customer prior to the charge being submitted. 
 

7. We require a 24-hour notice to cancel any booking/detailing service.  Failure to do so will result in a $50 cancellation fee.
 

8. We reserve the right to charge up to 1/2 of the scheduled detailing service if canceled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.
 

9. We reserve the right to charge a $100 nonrefundable retainer if the customer has canceled and rescheduled multiple times.
 

10. All Ceramic and Graphene coatings require a $250 nonrefundable deposit. The customer will have one month to schedule the coating application, after such time the deposit will be forfeited.  

11. We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.  

12. We reserve the right to alter a booking or move a booking in accordance with weather conditions and/or equipment failure without penalty to the company. 
 

13. Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen circumstances with prior vehicle details that day which may run over and take longer than expected. Quality over speed is always the goal. 

14. We will contact you a day or two before the scheduled appointment to confirm, give you an estimated time of arrival, and make sure the weather is permitting us to work. Please respond to the message as this confirms your appointment. If a confirmation is not received, we will then call to confirm. If we cannot get in touch with you the appointment will be canceled and if rescheduled, a reschedule fee will be incurred by the customer.  

15. We will contact you on the day of the appointment if we are running late or ahead of schedule. We can also provide the customer with a tracking map-based ETA with minute-to-minute updates on our location and arrival time. This is sent via text to most customers. 

16. Please remove all personal belongings, money, and other significant items from the vehicle prior to any type of interior detail. If areas such as the center armrest storage or trunk are not cleared, we will not be able to clean them due to customer’s private personal belongings. 
 

17. Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.
 

18. We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location. We do not have set flat rate fees. Every vehicle has unique needs and will be priced accordingly. Starting prices are clearly written in our brochures and online. 

19. We reserve the right to amend any price during the detailing should it differ from the original price. The customer will be provided with a reason for the increase. Any vehicle that has not been seen prior to us starting (pre estimate eval) is likely to have a slightly higher price than quoted on the phone. 

 20. A minimum of 10% surcharge will be applied to all jobs that involve excessive pet or human hair, urine, vomit, blood, feces, or other hazardous materials such as gas and oil. 
 

21. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.
 

22. We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done in regard to your vehicle's interior.
 

23. Odors cannot be removed by cleaning alone. We are often successful with steaming and utilizing an ozone generator to combat stubborn odors. We offer no guarantee that they will not return. This also applies to mold removal.  

24. When it comes to windows we try our best but from time to time and depending on temperature windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.
 

25. We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings. This also applies to exterior items such as pin stripes, trim pieces, emblems, after market add on items such as stick-on accent pieces etc.  

26. We will only clean engine bays upon request and when accompanied by a full exterior (Gold Package)  detail. We are not responsible for any mechanical or electrical problems when cleaning engine bays due to areas simply getting wet from the wash/cleaning process.  Please make sure your vehicle is in good mechanical/electrical working order.  There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.    


 27. We do not clean headliners due to possible damage it may cause. We will spot clean areas lightly when needed. These areas include the sun visors and grab handle areas. 

 28. We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.
 

29. We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.
 

30. Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the vehicles clear coat. This often appears as if it were a spot or bug that was missed but in reality, it is etching that cannot be repaired by us.  

31. Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color providing the customer has chosen a trim restoration service. If this service has not been selected all trim is coated with a temporary water based trim shine type product with limited durability. 
 

32. We do not dress or coat the plastic running boards on trucks and SUVs since it may cause a slip hazard. The same applies to floor mats. Some running boards can be restored with a trim restoration product for an additional fee that will not have a slip hazard.  

33. Any wax, sealant, or coating not properly cared for will not last it's intended durability length. We recommend safely hand washing and never using a touch type brush car wash or tunnel wash service. Parking under trees especially oak and pines will speed up the degradation of the waxes, sealants, and coatings. 

34. We respect your time and personal property, and we will be polite and courteous at all times.  However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.
 

35. For your safety, please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle, please make sure to get our attention from a distance. We try to pay attention to our surroundings
 

36. If we have applied a ceramic coating to your vehicles paint, trim, wheels, or glass and you opt-out of our maintenance program to care for the coating we are no longer responsible for any premature coating failure.  Please consider having us maintain your vehicle coating every 2-3 months so as to ensure its durability for the next 1-5 years. Our System X Max Pro Coating will still be warrantied however, the customer must have it serviced / inspected by us once a year to maintain this. Please keep all Ceramic or Graphene coated vehicles out of the brush type automated car washes. This will affect the durability and ultimately the warranty.
 

37. All trim and headlight restorations are guaranteed for 1 year from the date of service.    

Monthly Maintenance Clients:  

1. Monthly Maintenance customers are encouraged to stay within a maximum of six weeks from the last detail to still be considered “Maintenance” clients. If for some reason due to your schedule, your vehicle’s maintenance detail has not been performed and has passed the 6-week mark, there will be a $20 fee applied to the normal monthly cost. If it exceeds 8 weeks, then the clock resets and a full detail (Gold Package) will need to be performed at standard cost. If the weather or our schedule effects this timeline, the customer will not be charged any additional fee. As of July 1, 2022 we offer a quarterly maintenance for those that dont want to stick to six weeks. For those that choose this plan there will be a maximum of three months between details, after that time is exceeded the customer will be subject to a full detail fee. 

2. Maintenance details include the following:  Exterior hand wash including, wheels, bug removal. Door jambs will be wiped out and protected with spray wax, the exterior will be dried then coated with a ceramic-based spray wax either after drying, or while the vehicle is wet. All trim and tires will be protected with a water based protective dressing, all glass will be cleaned. 

 Interior surfaces will be cleaned and treated with a UV plastic trim protectant, all glass will be cleaned, the interior hard to reach areas will be blown out with compressed air to remove debris, all carpeted areas and cloth seats will be vacuumed, leather seats will be treated with a cleaner conditioner. All floor mats will be cleaned. Interior will be deodorized with a spray or air freshener left behind. 

Cars will not exceed 1:30 and trucks 2:00 hours. Maintenance details do not include, machine compounding, machine polishing, or heavy scratch or defect removal, water spot removal, chemical or overspray removal, clay bar treatment, shampooing and or seat and carpet extraction.